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The American Grey always endeavors to provide you with the best purchasing experience possible. However in case of any queries regarding your purchase, please go through our Return & Exchange Policy: -
What We Will Do Together:
Step 1 –Raise a return/ replacement request within 48 hours of delivery, if you’ve received the wrong or expired product(s). Please raise a request here with order and mail us at care@vrisasales.com
Step 2 – Allow us 2 working days to review your return request.
Step 3 – Upon reviewing your return request, we will arrange for our courier partner to pick up the products from your location.
Step 4 – Once we receive your product(s), we will inspect it and proceed with the replacement or refund accordingly. Please note that replacement will be subject to stock availability.
Under what conditions can I return/ replace my product?
-Wrong product delivered
-Expired product delivered
* Need to share an image attached for the issue to be solved*
Under what conditions return/ replacement requests will not be accepted?
-Opened/ used/ altered products.
-Original packaging (mono cartons, labels, etc.) missing.
*All refunds will only be processed if the query is raised within 48 hours of delivery. (business days).
How are returns processed?
Once you request to return a product, a pick-up is organized for the item. Our courier partners will collect the item within 7 business days after receiving your return request. The item is then transported back to our warehouse for inspection by our quality control team. Upon passing the quality control check, a refund is initiated.
Can I cancel my order?
You can cancel an order from the CANCEL button on the order details page under My Account section. You just need to give a reason for cancellation and leave the rest to us.
**The American Grey reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer which may include having a verbal or written confirmation from the customer.
Note - Orders can be only canceled till the status is “Ready to Ship”.
How will I receive the refund for my canceled or returned product?
In the case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a canceled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check.
Please note, that this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.
